Support

Getting started

The current Mac edition requires macOS 14 or later; the iPhone edition requires iOS 17 or later. The available build and App Store listing determine platform availability. Add tasks with a title and optional dates, notes, lists, tags and priorities. On Mac, Command–Shift–N opens Quick Add and the menu-bar checkmark opens the task panel. On iPhone, use the Today, List and Settings tabs. Features differ between platforms.

Language and appearance

Mac: Settings → General → App Language. iPhone: Settings → Language. Supported interface languages are English, Simplified Chinese, German, French, Spanish, Italian, Japanese and Korean. Your own task content is not automatically translated. The iPhone edition also provides appearance choices in Settings.

Dates and reminders

On Mac, click a task’s calendar button to choose a day, a quick date, all-day status or a specific time. Change reminder preferences in Mac Settings → Notifications or iPhone Settings → Due Reminders. The default is the due day: all-day tasks at 09:00 and timed tasks at their set time. You can choose advance notice and a different all-day reminder time. Preferences apply to the current device.

If reminders are missing, check Tick’s notification permission, preview visibility and Focus settings in the system settings. Operating-system scheduling and device state affect delivery. Missed reminders are not necessarily replayed. Use an independent backup reminder when timing is important.

Optional iCloud sync

Mac: Settings → Data → iCloud Sync. iPhone: Settings → iCloud Sync. The switch is off by default. No separate Tick account or developer-issued cloud key is needed. Sign in to the same Apple Account in the system settings of your devices and use compatible versions of Tick. If the app reports that the installed version cannot use iCloud, contact support with the version and build number.

When enabled, the panel shows status, pending changes and Sync Now. Offline edits stay locally until sync can resume. An account change pauses sync to protect the original content. Turning sync off preserves local data and does not erase existing cloud data. Cloud recovery is separate from normal synchronization; do not use a rebuild as a routine refresh. Sync timing depends on Apple’s scheduling and service availability.

Your data and backups

Tasks are stored locally, and optional sync uses your Apple CloudKit private database. Task content is not sent to the developer, weather provider or quote providers. On Mac, Settings → Data can export pending tasks as text. Local migration and sync-enabling backups may be retained separately. Deleting content or uninstalling the app does not automatically remove every backup or cloud copy. Keep a separate backup before reinstalling or changing computers. We cannot remotely erase a local database.

Mac weather and daily quotes

The Mac edition uses wttr.in for weather, Hitokoto for Chinese online quotes and Quotable for English online quotes. Providers receive the public IP address and HTTPS request metadata. Weather estimates the approximate area from the IP address; Tick does not request GPS access. Tasks and focus notes are not included. Other languages can use bundled quotes. A fallback after a failed request does not mean no network request was attempted. The iPhone edition does not make these automatic weather or online quote requests.

The Mac app currently has no single switch to disable every weather and quote request; use it without network access to avoid them. Providers control their own logs and retention. See the Privacy Policy for details.

Privacy and terms

The same Privacy Policy and Terms of Use apply to Mac and iPhone. Email us about information you sent directly in support correspondence. Please do not attach your complete task database unless specifically needed and you are comfortable sharing it.